What is the difference between imitation parts and parts made by the manufacturer of my vehicle?

The parts made by the manufacturer of your vehicle are built to the same specifications as those on your vehicle when it was built. Genuine Parts are made with factory-specified steels and to factory-specified thickness to provide the best durability possible. Imitation parts are often not made specifically for your vehicle. This may make it necessary for technicians to alter or otherwise maneuver the part to make it fit. The end result may be diminished satisfaction and value, and it may jeopardize your warranty protection.

How can I be sure that I'm getting the real thing when it comes to replacement sheet metal parts?

You should talk to your insurance agent and the collision repair facility doing the repair. Tell them you'll only accept genuine Collision Parts when they repair your vehicle.

What if imitation parts are used to repair my vehicle?

You should ask for documentation if imitation parts are used to repair your vehicle. In the event of structural failure as a result of using imitation parts, you'll have a way to establish liability and increase your chance of receiving proper compensation.

What is the difference between collision insurance and comprehensive insurance coverage?

Collision insurance and comprehensive insurance may vary by state. Generally, collision insurance covers damage to your automobile caused by a collision with another object, while comprehensive insurance covers damage to your automobile from such things as vandalism, theft, or glass breakage.

What happens if I am driving someone else's car and am involved in an accident?

In most states, coverage for damage to non-owned vehicles -- for example, rented or borrowed vehicles -- is no longer provided under your liability coverage. If you have not purchased collision or comprehensive coverage for at least one of your personally owned vehicles, you will not be covered for damage to autos that you rent or borrow. Check with your insurance agent to determine your coverage.

Are my coverage limits reduced if I have more than one accident?

Your automobile insurance protection is not reduced if you suffer more than one accident while the policy is in force. The same amount of coverage applies to each accident.

What is the meaning of "actual cash value"?

The term "actual cash value" refers to how much it would cost to replace your damaged vehicle with one in similar condition and with similar mileage. Since conditions such as mileage, unrepaired previous damage, and tire wear are all considered in determining cash value, that sum may not be the same as the market price for an automobile of the same make, model, and year.

Do I have to go to the preferred shop recommended by my insurance company?

Not at all. You choose the body shop you want your car to be fixed in.

I have a brand new vehicle that has been involved in accident. Can it look like new again?

Yes. We employ a state of art process which enables us to accurately match your vehicle's finish.

Do you provide a loaner vehicle?

In many situations, the insurance company will furnish a rental car. We also will provide a loaner vehicle under certain circumstances. Please ask for details.

How long will it take to repair my vehicle?

Vehicle repair time is determined by the complexity of the damages. Prestige Collision will make the repair in a timely manner without compromising quality standards for the sake of time.

How can I pay for the repairs?

We accept insurance checks, money orders, Visa, MasterCard, American Express, Discover, personal checks, and cash.

How do I know when my car will be ready?

When you schedule your repair, we will give you a tentative completion date. It is a good idea to check with us 24 hours prior to completion to confirm that we are still on schedule. If we anticipate major changes to the delivery date, we will contact you.



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